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Customer Service Worker on the Phone & on Computer



Career Overview

What They Do

Source: Labor.NY.Gov

Customer Service professionals interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Technical customer support representatives help customers troubleshoot issues with a piece of equipment. Tech support is also responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company's system requirements.

Job Duties

  •  Resolve customer complaints via phone, email, mail, or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

Job Earnings

Source: Labor.NY.Gov

$39,850 per year average salary
$19.18 per hour average wage

Education/Training Requirements

Source: U.S. Bureau of Labor Statistics &

Customer service representatives typically need a high school diploma and are trained on the job. Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks.  They should be good at communicating with people and adept at using computers.

Job Outlook & Growth


Employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations.  Employment growth of customer service representatives in manufacturing will be driven by growth of those industries, as well as consumers’ demand for products and services that require customer support.

Career Pathway

Ways to Start Preparing for Your Future Career TODAY!

Middle & High School Opportunities

Local Colleges/Training

Local Career Connection

Kristopher Fonte, Technical Customer Service

Liberty Pumps

Bergen, NY

Deeper Dive

A Day In the Life of A Customer Care Representative

Charter Communications

Technical Support vs. Customer Service: What's the Difference?


Where Can I Work?

Local GLOW Companies With

Customer Service Jobs

Liberty Pumps logo
Orcon Industries
Once Again Nut Butter Logo
Chapin Logo
logo link to American Rock Salt
Koike Aronson Logo

This is a selection of businesses in the region offering this career.  That does not mean that there are currently positions available.  For information on companies who are hiring right now, please visit

 If you would like to see your business listed here in the future, please email us at

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